When to Call
When to Call 911
Call 911 any time there is a threat to life or property. If a response from emergency personnel (police, fire, ems) is needed immediately, please call. If you are unsure how serious an incident is, do not hesitate to call 911. Here are some examples of emergencies that you should call 911 for:
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If you are unsure if you should call, then call. The 911 Center can also be reached by the 24 hour non-emergency number. The non-emergency line into the 911 center is (360)875-9397 or (360)642-9397.
What to Expect When You Call 911
When you call 911, it can take 7 seconds or more for the call to be processed through the complex 911 switches when placing a call from Pacific County. Even if you don’t hear the phone ring immediately after dialing 911, Stay on the line. Do NOT hang up. If you are calling from a phone which routes through a PBX, that may add several more seconds.
A 911 Telecommunicator will answer the phone by asking “911 where is your emergency?” Be prepared to give a specific answer to where your emergency is taking place. This could include the address, the closest cross streets/intersections, a visible landmark or highway mile post. GPS location from your cell phone is not accurate and cannot be relied upon. Be aware of where you are.
A 911 Telecommunicator will answer the phone by asking “911 where is your emergency?” Be prepared to give a specific answer to where your emergency is taking place. This could include the address, the closest cross streets/intersections, a visible landmark or highway mile post. GPS location from your cell phone is not accurate and cannot be relied upon. Be aware of where you are.
When NOT to Call 911
Every day 911 personnel deal with a wide variety of calls. These calls span from life threatening to non-emergent. If your call is not a true emergency, please call our non-emergency number. Some examples of non-emergency calls that are fielded frequently at PACCOM are:
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